Last updated: June 17, 2023
Welcome to Magnus Market! This Exchange Policy explains the guidelines and procedures for exchanging products purchased from Magnus Market (“we,” “us,” or “our”). Please read this policy carefully before initiating an exchange.
- Eligibility for Exchange
1.1 Defective or Damaged Products If you receive a defective or damaged product, you may be eligible for an exchange. To qualify for an exchange, you must report the issue within [number of days] days of receiving the product. The product must be unused, in its original packaging, and accompanied by the original proof of purchase.
1.2 Incorrect Product If you receive an incorrect product that does not match the item you ordered, you may be eligible for an exchange. To qualify for an exchange, you must notify us within [number of days] days of receiving the product. The product must be unused, in its original packaging, and accompanied by the original proof of purchase.
1.3 Change of Mind We do not generally accept exchanges for change of mind or if you simply decide you no longer want the product. However, we encourage you to contact our customer support team as we may consider exceptions on a case-by-case basis.
- Exchange Process
2.1 Reporting an Exchange To initiate an exchange, please contact our customer support team via [email/phone]. Provide your order details, including the order number, and a detailed explanation of the reason for the exchange (e.g., defect, damage, incorrect product). Our customer support team will guide you through the exchange process and provide further instructions.
2.2 Return of Product If your exchange request is approved, you will be provided with a return authorization and instructions for returning the product. You are responsible for securely packaging the product and covering any shipping costs associated with returning the item.
2.3 Product Inspection Upon receipt of the returned product, our team will inspect it to ensure it meets the eligibility criteria for exchange as outlined in Section 1. If the product does not meet the eligibility criteria, we reserve the right to reject the exchange and return the product to you.
2.4 Exchange Options Depending on the availability of the requested product and the nature of the exchange, we will offer one of the following options:
- Replacement: We will exchange the defective, damaged, or incorrect product with a new, identical item.
- Substitution: If the requested product is unavailable, we may offer a suitable substitute of equal or higher value. We will seek your approval before proceeding with the substitution.
- Refund: In rare cases where a replacement or substitution is not feasible, we may offer a refund for the original purchase price.
- Conditions for Exchange
3.1 Unused and Original Packaging To be eligible for an exchange, the product must be unused, undamaged, and in its original packaging, including all accessories, manuals, and documentation.
3.2 Proof of Purchase You must provide a valid proof of purchase, such as the original order confirmation or receipt, to initiate an exchange. This is necessary to verify the purchase and ensure eligibility.
3.3 Timely Exchange Request Exchange requests must be reported within the specified timeframes as outlined in Section 1. Failure to notify us within the specified period may result in the denial of the exchange.
- Exclusions
The following items are generally not eligible for exchange unless they are defective or damaged upon receipt:
- Consumable products (e.g., batteries, ink cartridges)
- Software or digital downloads
- Personalized or customized products
- Shipping Costs
If the exchange is approved due to a defect, damage, or an incorrect product, we will cover the return shipping costs. However, if the exchange is requested for any other reason, such as change of mind, you will be responsible for the return shipping costs.
- Disclaimer
Magnus Market reserves the right to modify or update this Exchange Policy at any time without prior notice. Any changes to the policy will be effective upon posting on the Magnus Market website.
If you have any questions or concerns about our Exchange Policy, please contact our customer support team at support@magnus-market.com.
