Last updated: June 17, 2023
Thank you for shopping at Magnus Market! This Return and Refund Policy explains the guidelines and procedures for returning products and receiving refunds from Magnus Market (“we,” “us,” or “our”). Please read this policy carefully before initiating a return or refund request.
- Eligibility for Returns
1.1 Defective or Damaged Products If you receive a defective or damaged product, you may be eligible for a return and refund. To qualify for a return, you must report the issue within [number of days] days of receiving the product. The product must be unused, in its original packaging, and accompanied by the original proof of purchase.
1.2 Incorrect Product If you receive an incorrect product that does not match the item you ordered, you may be eligible for a return and refund. To qualify for a return, you must notify us within [number of days] days of receiving the product. The product must be unused, in its original packaging, and accompanied by the original proof of purchase.
1.3 Change of Mind We understand that circumstances may change, and you may decide to return a product due to a change of mind. In such cases, you may be eligible for a return and refund. Please note that return eligibility for change of mind may vary depending on the specific product and our discretion.
- Return Process
2.1 Reporting a Return To initiate a return, please contact our customer support team via [email/phone]. Provide your order details, including the order number, and a detailed explanation of the reason for the return (e.g., defect, damage, incorrect product, change of mind). Our customer support team will guide you through the return process and provide further instructions.
2.2 Return Authorization If your return request is approved, we will provide you with a return authorization and instructions for returning the product. You are responsible for securely packaging the product and covering any shipping costs associated with the return, unless the return is due to a defect, damage, or an incorrect product.
2.3 Product Inspection Upon receipt of the returned product, our team will inspect it to ensure it meets the eligibility criteria for return as outlined in Section 1. If the product does not meet the eligibility criteria, we reserve the right to reject the return and return the product to you.
- Refund Process
3.1 Refund Options Depending on the nature of the return and the eligibility for a refund, we will offer one of the following options:
- Replacement: If the returned product is eligible for replacement and a replacement is available, we will send you a new, identical item.
- Refund: If a replacement is not feasible or if you prefer a refund, we will refund the original purchase price using the original payment method. Please note that any shipping charges, taxes, or fees paid at the time of purchase may not be eligible for refund.
3.2 Refund Timeframe Refunds will be processed within [number of days] days of receiving the returned product. The time it takes for the refund to reflect in your account may vary depending on your financial institution.
- Conditions for Returns
4.1 Unused and Original Packaging To be eligible for a return, the product must be unused, undamaged, and in its original packaging, including all accessories, manuals, and documentation.
4.2 Proof of Purchase You must provide a valid proof of purchase, such as the original order confirmation or receipt, to initiate a return. This is necessary to verify the purchase and ensure eligibility.
4.3 Timely Return Request Return requests must be reported within the specified timeframes as outlined in Section 1. Failure to notify us within the specified period may result in the denial of the return.
- Exclusions
The following items are generally not eligible for return unless they are defective, damaged, or an incorrect product upon receipt:
- Consumable products (e.g., batteries, ink cartridges)
- Software or digital downloads
- Personalized or customized products
- Changes to Return and Refund Policy
We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes to the policy will be effective upon posting on the Magnus Market website.
If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at support@magnus-market.com
